Wellness Centre Manager
Thailand (Bangkok) - Full Time, On Site - Operations
- Reports to: Founder, Acting General Manager
- Works closely with: Founder, Experiences & Community Manager, Marketing Team, Finance Manager
- Direct reports: Front-of-House/Guest Experience Team, Housekeeping Team, Future Operations Coordinator(s)
About House of Om
House of Om Sanctuary Bangkok is a fast-growing holistic wellness and community destination bringing together movement, mindfulness, connection, healing and transformational experiences.
We are building more than a venue. We are creating a place where people feel welcomed, supported and inspired to live healthier, more connected lives. As we continue to grow, we are looking for an exceptional centre leader and manager who can help build the systems, culture, and day-to-day excellence that will support our next stage of growth.
This role is expected to grow into General Manager of House of Om Sanctuary Bangkok over the next 12-18 months.
About the Role
The Centre Manager is responsible for the overall leadership and day-to-day management of House of Om Sanctuary Bangkok, ensuring exceptional guest experiences, a high-performing team, smooth operations and financially responsible decision-making.
You will lead the on-site team, oversee operations, facilities, HR support, administration, supplier relationships and event logistics, while working closely with the founders to turn strategy into day-to-day execution. You’ll empower your team, solve problems proactively, and continuously improve systems and ways of working as the sanctuary grows.
This is a hands-on leadership role for someone who stays calm under pressure, leads people with confidence, communicates clearly, and enjoys creating structure in a fast-paced environment.
Weekend availability is required as part of the role to support our busiest periods and signature events. Two weekdays off will be arranged in consultation with the successful candidate.
This role offers a clear pathway to become General Manager as House of Om Sanctuary Bangkok continues to grow.
Why join us?
This is an opportunity to join a mission and community-driven organisation during an exciting period of growth and help shape one of Bangkok's most unique and exotic wellness and community destinations. You'll work alongside a passionate international team, contribute to meaningful experiences, and play a key leadership role in building the future of House of Om.
Here’s what makes this role special:
- A high-impact leadership role with real influence on company growth
- Opportunity to help shape the future of an international wellness brand
- International environment with exposure to multiple business areas
- Strong ownership and autonomy
- A people-first culture that values both wellbeing and accountability
- Growth opportunities within an expanding international wellness company
Key Responsibilities
Business & Centre Operations Leadership
- Lead the overall day-to-day management and operations of the sanctuary.
- Translate leadership strategy into daily execution and priorities.
- Make operational and financial decisions within agreed authority.
- Escalate significant commercial or strategic decisions to the founders.
- Identify opportunities to improve revenue, utilisation and profitability.
- Continuously improve the sanctuary’s performance, culture, SOPs and systems.
- Ensure the venue operates to a consistently high standard.
- Support the leadership team with operational insights and recommendations.
- Maintain clear communication across departments.
- Ensure operational compliance with all health and safety procedures.
- Develop into the future General Manager of House of Om Bangkok.
Team Leadership & People Management
- Act as the primary people leader and manager for the Bangkok team.
- Foster a healthy, accountable and supportive team culture.
- Conduct regular 1:1s and performance conversations.
- Support recruitment, hiring, and onboarding.
- Manage leave requests, staffing capacity and team wellbeing.
- Support payroll administration until a dedicated HR function is established.
- Help resolve internal conflicts and difficult situations with empathy and professionalism.
Guest & Member Experience
- Ensure every guest and member receives a welcoming, high-quality experience.
- Personally greet VIP guests when appropriate.
- Handle guest concerns and escalations professionally.
- Continuously improve the overall guest journey and operational standards.
- Oversee Airbnb and accommodation operations including check in and out.
- Balance exceptional guest experiences with commercial sustainability.
- Optimise occupancy and guest satisfaction.
Facilities & Venue Management
- Oversee the daily presentation and maintenance of the sanctuary.
- Coordinate renovations, repairs, building improvements, and maintenance projects.
- Liaise with landlords, contractors and suppliers.
- Manage security, parking, noise management, and building-related operational matters.
- Ensure all spaces are safe, compliant, clean and ready for daily operations.
Events & Logistics
- Coordinate operational logistics for workshops, trainings, and special events.
- Ensure event spaces are prepared and fully operational.
- Coordinate suppliers and external contractors.
- Support event setup and delegate operational responsibilities to the team.
Finance & Administration
- Approve day-to-day operational spending within delegated authority.
- Manage petty cash and operational budgets.
- Review supplier invoices before payment.
- Coordinate rent, utilities and operational expenses.
- Support budgeting and cash flow planning.
- Work closely with the Internal Finance Coordinator and external accountant.
- Own financial administration until specialist finance support is established.
Procurement & Supplier Management
- Source and negotiate with suppliers.
- Build trusted supplier relationships.
- Monitor purchasing and operational costs.
- Maintain adequate stock and supplies.
- Improve procurement processes and cost efficiency.
Continuous Improvement
- Improve systems, workflows and operational efficiency.
- Help implement technology and automation to streamline operations.
- Monitor KPIs and operational performance.
- Contribute ideas that improve both guest experience and business performance.
Decision-Making Authority
Within agreed budgets and policies, this role is authorised to:
- Allocate staff and rosters.
- Approve operational purchases.
- Engage suppliers.
- Resolve guest issues.
- Make day-to-day operational decisions.
- Enforce SOPs and operational standards.
- Escalate significant commercial, legal or people matters when appropriate.
Qualifications & Requirements
5+ years in operations, facility, or venue management.
3+ years previous leadership experience managing teams.
Strong operational planning and coordination skills.
Experience managing budgets and operational expenses.
Experience with HR coordination and staff scheduling.
Excellent written and spoken English and Thai.
Confident using Google Workspace, Microsoft Excel and digital collaboration tools.
Experience with project management software such as ClickUp, Asana, Monday.com or similar.
Passionate about using technology, AI and automation to improve operational efficiency and reduce manual administration.
Experience with HubSpot or CRM systems is an advantage.
Other Informations
We’re Looking For Someone Who
- Is an experienced operations leader with exceptional organisational skills.
- Remains calm and solution-focused under pressure.
- Naturally takes ownership and follows through.
- Is highly organised and detail-oriented.
- Communicates confidently in both Thai and English.
- Enjoys leading and supporting people.
- Can confidently manage multiple priorities at once.
- Thinks ahead rather than simply reacting to problems.
- Is comfortable making decisions and taking responsibility.
- Enjoys improving systems and finding smarter ways of working.
- Has strong business judgement and commercial awareness.
Ideal Background
Experience in one or more of the following industries:
- Wellness or hospitality
- Boutique hotels or luxury hospitality
- Members clubs
- Premium fitness or wellness centres
- Coworking or lifestyle venues
- Events and experiences
- Retreats or tourism
- Premium customer experience businesses
Success Measures
- Exceptional guest satisfaction.
- High-performing, engaged team.
- Smooth daily operations.
- Strong operational discipline.
- Financial responsibility and budget management.
- Safe and well-maintained facilities.
- Successful delivery of daily experiences and events.
- Continuous improvement of systems and processes.
- Become the trusted operational leader of House of Om Sanctuary Bangkok.
To apply for this position, please fill out the short form
We’d love to learn more about you: your experience, your motivation, and why you feel this role is a good match.
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